Thursday 18 April 2013

Inamo Restaurant, London

The Inamo Restaurant really made me interested, how does it work, how people handling the new technology and so on. So I booked a table there for 18:30 17/04/2013. I made the booking online which I found really good and modern.Straight away I got the confirmation e-mail about my booking and birthday wishes request (as it was my partner's birthday). I think the time I have chosen, wasn't in the busy period because the system offered a couple of set menus to choose from. I chose the 3 course and a complimentary glass of wine for £20 which is really good, I think. We went there last night and it was a great experience. The host explained everything well how the system works so we ordered our meal through our table but have a look at yourself in the short video I have made.



I would love to go again and I can only recommend it to everyone because it  is not just a new experience but it is great food also. 





E-Passport Gates


Using e-passport gates


E-passport gates are a secure and convenient self-service alternative to the conventional border control process.

The system uses facial recognition technology to compare your face to the photograph recorded on the 'chip' in your passport. Once the checks are made, the gates will open automatically for you to go through.



E-passport gates are in operation at the following UK airports:
  • Birmingham International terminal 1
  • Bristol
  • Cardiff
  • East Midlands
  • Edinburgh
  • Gatwick north terminal
  • Gatwick south terminal
  • Heathrow terminals 1, 3, 4 and 5
  • Luton
  • Manchester terminals 1 and 2
  • Stansted


You can use the gates if:

you are a passport holder of a country in the European Economic Area (EEA) - including the UK - or Switzerland; and your EEA passport has this logo. You cannot use the gates with a national identity card instead of a passport.



You must be aged 18 or over, unless otherwise stated on airport signs.



How to use the gates

Place your passport firmly on the scanner, ensuring the photograph is face down. If your passport is in a cover, please remove it before placing it on the passport reader.

When indicated, remove your e-passport and step forward into the booth, positioning your feet on the markings on the floor.

Remove your glasses and look straight at the camera - the booth will match your face to the photograph held in the chip in your passport. You can exit through the glass doors when they open.

If the system rejects you, please see the border officer at the desk who will provide a manual check.




E-Passport are very practical because they speed up the process in the busy period and only one security person needed to check 6-8 passport in the same time. It is very secured because they are taking picture of you and some places fingerprints also. 

Dubai - a city of hi-tech contrasts

Dubai - a city of hi-tech contrasts


The Burj Dubai dwarfs its neighbouring buildings


The United Arab Emirates (UAE) is known for its opulent seven-star hotels, tall buildings and shopping centres symbolic of a society driven by aspiration.

As the country's centre of innovation, Dubai is leading the way in technological advances, including in motoring.

The city has a free flow tolling system so drivers are automatically charged at toll gates using Radio Frequency Identification (RFID) technology.

The RFID chip, linked to a prepaid toll account, rests in a windscreen and deducts the fee when a car passes under the sensor.

Visitors opting for public transport will find the modern and driverless Dubai Metro ahead of the times in comparison to most other countries.

Passengers in Gold Class can surf the net onboard via wi-fi, while the train itself is connected to the internet using Wimax technology.

Young innovation

The youth of Dubai has embraced consumer technology and attempts to innovate in this sector have started emerging.

One company has created a memory stick which paired with a computer can stream the PC's media files as if they were on the stick itself.

This means a movie can be played back wirelessly on a media device such as a PlayStation without the need to copy any files.

Ahmad Zahran, the founder of Infinitec, said Dubai has a long way to go before it becomes a fertile ground for technology entrepreneurs.

"Investors would still rather invest in real estate than they would in an IT company. The concept of R&D'ing something out of the Middle East is just not understood. The thinking is why not just buy it in from China and export it?" he said.

'Bling' handsets

International brands have adopted the city as the place to experiment with new designs aimed exclusively at the Arab market.



Young people are adopting mobile phones with modern designs


"Well, there are different segments obviously. There is a very predominant segment which would go for what you would call 'bling' design," said Hamad Malik, regional marketing director at LG. "People here like golden colour mobiles, pink colour mobiles do very well."

The Blackberry in particular has found a cultural niche in what still is a conservative society where pre-marital liaisons between boys and girls are strongly discouraged.

Younger generations of Emiratis are turning in droves to the mobile phone's free instant messaging service which leaves no trace of conversations on the handset, unlike text messages.

Distinctive features such as built-in solar charging, compasses pointing in the direction of Mecca and reminders of prayer times, also give international phone brands leverage with an underserved local market.

Restricted voice

Despite enthusiasm in the smartphone market, the availability of broadband for domestic consumption is still rather limited with only two providers to choose from.

It costs a home £45 per month for speeds of up to 1mbps, and some of the content on the net has also been restricted.

Dubai has also made it illegal to use voice over internet phone (voip) call services such as Skype which could provide a cheaper alternative to costly international calls.

Raghu Venkatamaran, from telecoms provider Du, said the Skype business model would mean others would benefit at his company's expense.

"They are not investing in fibre, they are not investing in technology to carry calls," he said.

"They are not paying us a single penny for building our networks. We are a young operator and we spend a lot of money building up a nationwide telecom infrastructure".

Blacklisted sites

As a Muslim country, the UAE still has conservative values when compared to some other parts of the world.



The Dubai authorities have blocked some sites including social networks


The country's authorities have blocked access to some websites, including social networking destinations, but not online news.

However, an attempt to view photo-sharing site Flickr brings up a screen saying it is "content that is prohibited under the Internet Access Management Regulatory Policy" of the UAE.

Alexander McNabb, a Dubai-based tech blogger said: "Panoramio is unblocked and so are other photo sharing services like deviantART I believe because the technology is available to allow some selective blocking of what is pornographic full nudity content. But apparently that can't be done with Flickr".

The country's web filtering works on a blacklist of sites and individual pages with content considered inappropriate for the region.

Web filtering occasionally rejects criticism of Dubai's leadership - for instance if a blog contains a cartoon deemed insulting to the Sheikh.

Dubai Internet City




Since its official opening in 2000, Dubai Internet City (DIC) has grown to become the Middle East and North Africa’s largest Information and Communication Technology (ICT) Business Park, hosting both global and regional companies. DIC offers an environment that attracts all the elements of the ICT value chain and helps IT and Telecoms businesses develop, innovate and grow while enjoying free zone benefits of 100% business ownership and a tax free income as well as rich networking opportunities, industry building programs and government services.


DIC also hosts the Majid Bin Mohammed Innovation Center in5, a technology start-up incubator that aims to foster entrepreneurships and drive innovation. Microsoft, Google, Facebook, Linkedin, Yahoo, HP, Dell, Intel, Booking,com and Cisco are just some of the global ICT companies that serve the Middle East and beyond from offices in DIC.






Dubai Internet City is one of the largest Information and Communications Technology (ICT) business parks in the Middle East and North Africa region. UAE Vice President, Prime Minister and Ruler of Dubai His Highness Sheikh Mohammed Bin Rashid Al Maktoum announced Dubai Internet City at a Gala Ceremony in October 1999. This announcement generated a huge interest from ICT companies, resulting in the Licensing of 100 companies in January 2000. 

As a knowledge-oriented business model, DIC was the pioneer behind the creation of the business park concept in the region and today, hosts well over 15,000 knowledge workers. 

The ICT business park hosts a dynamic international community of IT companies which include Fortune 500 brands as well as a number of growing enterprises, entrepreneurships and ventures: Microsoft, Dell, Intel, IBM, Canon, General Electric and Cisco just to name a few. 

Built inside a free trade zone, DIC is a strategic base for companies targeting emerging markets in the neighboring regions. DIC’s markets extend from the Middle East to the Indian Subcontinent and from Africa to the CIS countries, covering three billion people. 

DIC provides an environment that attracts all elements of the ICT value chain, and in addition, has developed several programmes that can be leveraged by the community to explore and expand channel development opportunities. Companies are privy to an advanced Metro Ethernet broadband infrastructure and a range of business-enabling services including government transactions. DIC also has the world’s largest commercial IP Telephony network.

Dubai is the ideal base for multinationals targeting markets in Central Asia, the Middle East, Africa, the Asian Subcontinent and the Eastern Mediterranean. These regions have a population of over 2 billion people and a combined GDP of US$ 6.7 trillion.



I think it is really good that for example Dubai realised how internet, communication and information are important in the every day's life. Specially for Dubai because the city is one of the top modern cities in the world and it cannot exist successfully without the DIC.


http://www.dubaiinternetcity.com/

Tuesday 16 April 2013

Ipads in the Cockpits

Apple is breaking into Travel and Tourism 


Apple is clearly getting its way into the Travel and Tourism Industry more and more. The Federal Aviation Administrations approved American Airlines pilots for Apple iPad use in cockpit during take-off and landing in December, 2011. iPad is the only approved tablet by FAA. American Airlines is using them happily and they have expended their stock. 


A Look at American Airlines' iPad Electronic Flight Bag
AOL travel website Gadling takes a look at the American Airlines iPad Electronic Flight Bag that received initial FAA approval more than a year ago.

The airline's pilots can replace 40 pounds of company manuals and maps with a pair of iPads (one for each pilot), along with a long-life battery to keep the iPads powered for 24 hours.

Because both pilots are carrying iPads with backup batteries, the FAA feels this is as redundant as paper manuals.

"So far American has approval for the 777, 737, MD-80 and is just awaiting approval for the 757/767 fleet. Hopefully, this will be just in time for my return to that airplane, as once you use this setup, you won't want to go back to the paper.

To get that approval, American had to have the iPad tested in a hypobaric chamber to simulate how the device would handle during a rapid decompression. They also had to arrange for mount testing with the FAA, which is ironic since our manuals weigh far more than the iPad and aren't secured in place. Many takeoffs have resulted in a book or two sliding off the side table and onto the floor."





Dans le Noir?

I got inspired by Katy's article about the Inamo Restaurant in London to look for more restaurants which offers different experiences for their customers. I found a whole new experience which is coming from Paris, France but now you can find in London also. The restaurant called Dans le Noir?. The restaurant employs and has only blind staff and they serve you in pitch black. There is no point opening your eyes while you are eating because you cannot see a thing anyway. It is seemed to be true that if you cannot see your other senses become more intensive. Here is a short video of the Dans le Noir? Have fun watching it :)



I think it is a great idea to experience other people's life. And it is good for tourism also because customers always seek newer and newer attractions or experiences to visit. Let me know if you know about any other restaurant which is special in a way. 

Shop for Cruises


Shop For Cruises – Announces Newest Search Technology for Cruise Vacations

Shop For Cruises is a revolutionary step forward in online vacation shopping, offering the most innovative and user friendly web site available for consumers to plan and purchase their cruise vacation.
Shop for Cruises was founded with the goal of providing consumers a “Smarter Way” to Shop For Cruises. The Shop For Cruises web site was recently launched with a search mechanism that includes more than 11,000 cruise itineraries for consumers to peruse.


“Being an avid cruiser myself, I wanted to create a portal where people could shop for a cruise by port, cruise line and ship, destination, length of cruise and even activities of interest,” stated Mike Monahan, Director of Travel Marketing. This was accomplished by developing several unique tools that only the Shop For Cruises web site offers. Mike Monahan continued “Shop For Cruises’ unique search tools give avid cruisers advice and insight which was once only available from an experienced cruise specialist. The interest profiles and easy to read info graphics help cruisers find their dream cruise 24/7/365 via an innovative web interface.”


The Shop For Cruises Geo Targeted Search tool helps the site automatically identify the visitor’s location, enabling the site to show a client special resident offers and other products that cruisers from their geographic area are interested in.


The Shop For Cruises Price History tool shows users how a price for a particular ship and sail date has changed over time, empowering consumers and our professional cruise agents with price change information that can help the consumer know not just what cruise is the best to buy, but when to buy it. The price change data is graphed for inside cabins, outside cabins, balcony cabins and suites.


Consumers will also be able to view Cruise Advice Articles and Cruise Line and Ship information. They will also be able to shop for thousands of deeply discounted shore excursions. Best of all, a Shop For Cruises specialist is a short phone call way, and with their help clients can plan their perfect cruise getaway.


Shop For Cruises is a revolutionary step forward in online vacation shopping, offering the most innovative and user friendly web site available for consumers to plan and purchase their cruise vacation.


Head-quartered in South Florida, Shop for Cruises was started by travel industry veterans. Shop for Cruises is designed using state of the art technology which helps consumers seamlessly sort through the many decisions they would typically face when purchasing a cruise though a knowledgeable travel agent. The easy to use web based interface allows users to learn and make educated decisions about their vacation purchase from the comfort of their own home. In addition to making it easy for consumers to book online or off, Shop For Cruises tracks and charts price changes, allowing guests to not only find the best cruise for them, but to also be alerted when it’s the best time to book that cruise. Should visitors to the site find they need live support, Shop for Cruises has experienced cruise specialists on staff to answer questions and complete bookings.


http://www.prweb.com/releases/2013/4/prweb10575529.htm



I think it is really important that companies keep up with the technology and how modern their design and service. Consumers expect the newest technology which is available. People always know about these kind of informations because of the Internet and media.

Friday 8 March 2013

Amadeus 2



I have just found another article for Amadeus which talks about redesigning the mobile service recently. Because there are so many smartphones coming to the market and they are very popular Amadeus had to obviously consider that they have to keep up to date with their services so they improved and redesigned the app the have launched a few years ago.


The m-Power mobile travel app for Amadeus debuts a full redesign


In advance of official word from Amadeus, Tnooz has learned that the GDS’s customizable and brandable application for travel agencies — M-Power 2.0 — has been fully redesigned by Sound of Data.Travel agency customers of Amadeus can now sign up for the latest version, which debuts first as iOS only, and comes with new pricing terms. The first branded apps will be available in the App Store this month and will let agencies distribute the full range of GDS air content directly with no 3rd party content connection.


The app’s new features include:
  • TripIt-style interface for itinerary management 
  • the new ability to manually add booked flights by simply entering a flight number and departure date 
  • the ability to manually add booked hotel reservations 
  • the addition of WorldMate-style weather forecasts for a destination for 7 days (up from 3 days previously) 
  • an improved user interface for things like the menus and swiping motions to change between screens 
  • autodetection of your country by using your device’s GPS (rather than scrolling for your country’s name in a list) 
  • improved language options for 7 languages (English, Dutch, German, French, Italian, Portuguese and Spanish) 
The app already offered online check-in reminders via SMS notifications, flight status messages, and social media integration on top of a basic trip-management tool.



Travel agencies struggling to adapt to the rapid movement of customers to mobile solutions can now offer their own app that has full search, booking, mid-trip, and post-trip functionalities by iPhone or Android devices—and soon a version in HTML 5.

As we reported previously, Amadeus has already signed up travel agencies to use the mobile product, including BTS Travel Experts in Belgium. BTS Travel Experts had so much success with this application that in November it was awarded the Belgian travel industry innovation award 2012.

Amadeus is using a revenue-sharing model for m-Power, such as making mobile notifications a revenue generator. The app is designed with space for promotional messages that agencies can customize for upselling based on the demographic of the user.
Sound of Data says that future iterations in app design should come more quickly from here on out because the company has migrated m-Power to a stand-alone backend platform. It has slated to build capabilities for hotel, car and rail reservations; location-based content that will sell geo-location relevant tours and activities, restaurants, and transportation.



The company has also has also built its own tool for distributing branded iOS and Android apps.


Amadeus

Amadeus


Sell more, move faster & serve better!



Amadeus is one of the most important Global Distribution System and it is used all over the world. It has its headquarters in Madrid. It had been founded in 1987 by Air France, Iberia, Lufthansa and SAS. The reason for inventing Amadeus for Europe to get into the competition with the USA's brand, Sabre.
Today Amadeus is the largest GDS provider in the Tourism Industry and more than 400,000 travel professionals use it worldwide to sell travel. Amadeus Selling Platform gives faster, more intuitive access to a greater range of travel content: over 269 of the world's leading hotel chains, 30 car rental companies, 95% world airlines' scheduled seats, low fare flights ... etc.

Technology always has to move with the trends and consumer expectation. I've found an article which talks about Amadeus launching a mobile app for trip planning and management.



Amadeus launches mobile service, joins Sabre at the trip planning party



Amadeus has officially unveiled the mobile version of CheckMyTrip, a mobile trip planning and management service for travellers which also includes an iPhone and Facebook app. 

CheckMyTrip has been in play since 2001 as a post-booking management tool for customers of Amadeus partners, but until now has only been web-based. 

The new mobile version positions the system directly in front of consumers (and is being touted similarly in the marketing material today) as well as through the agent community, similar to the TripCase project from rival GDS firm Sabre. 




The mobile version allows travellers with a booking to check up-to-the minute flight information, destination weather, city guides, and connection information from any mobile web browser. Most importantly is the trip planning element of the apps created by Amadeus. A Blackberry version is in development, Amadeus says, but an iPhone app has been in the iTunes Store for a few weeks. 
The app creates schedules and aggregates bookings into a similar itinerary management tool as that provided by TripCase, although reaction so far on iTunes has been far from positive. 
Interestingly, much of the ire from reviewers is focused on how CheckMyTrip has failed to replace the popular MyFlightsApp. 
Amadeus told the creator of MyFlightsApp to close the service in November 2009 after it emerged the app was scraping Amadeus data when providing travel information to users. 
At the time Amadeus said it never supported the launch of MyFlightsApp (it was only in the app store for four months) and that it was now developing a system of its own. 


Read more at http://www.tnooz.com/2010/03/17/mobile/amadeus-launches-mobile-service-joins-sabre-at-the-trip-planning-party/#mD9acyWM40YdFkxc.99


Thursday 7 March 2013

Global Distribution Systems

Global Distribution Systems



The GDSs is a computerized reservation system used worldwide for airline seats, hotel rooms, car renting and other items related to travel. The most popular systems are Amadeus and its competitor Galileo and there are more, such as Worldspan, Apollo, Abacus, Infini and Sabre.

You can book anything through GDS, they all use letter-codes to make it shorter and faster such as BA (British Airways), LHR (London Heathrow), D (Dinner) or L (Lunch) etc. It is used by travel agents.

GDS systems are very important part of the whole Travel and Tourism Industry. It was originally designed by airlines and it had been extended later for travel agencies also.
The first automated reservation system was made in 1946 by American Airlines and it was successful in its developed format. Several airlines started to use it. But actually booking the tickets were a bit different that time compare to now. The ticketing agents had to call the booking office up and make the reservation over the phone, they could not do it straight away themselves.
It is essential to know how the system works for those people who are working in a travel agency. If you are thinking about to work there, you have better consider to learn one of the popular ones.

I will write about some of the GDS systems in more detail also in my posts.




Wednesday 27 February 2013

Introduction


Managing Information and Knowledge in Tourism


‘Effective knowledge management contributes in establishing competitive advantages over competitors in the hospitality and tourism industry. Re-use of already proven knowledge and readiness of knowledge to use are the major benefits of knowledge management.’

Bouncken,R.B and Pyo,S (2003)